Comcast and the Case of the Mysterious Repair

Somehow Comcast seems to have fixed my cable internet service once again without entering my home. The only correlation I can find is that whenever we have a really hard rain or a lightning storm (both fairly common in South Florida in the Summer) my internet connection goes to hell. Within several days of the outage, the service is back up and faster than ever. Here are my speed test results from DSLReports.com for this morning, which I ran while I was on the phone with Comcast customer service cancelling the appointment that I obviously no longer need.

Another Internet Outage

My cable Internet service at home is down again today. I contacted Comcast via phone first this time. My wait time was very short, but after quite awhile talking with the support agent, nothing was resolved. I also Tweeted my frustration to @ComcastCares, but the response was not nearly as fast as last time. In fact, at the time of this writing, I had not received a response.

I’ll be off momentarily to a local Internet cafe, Starbucks or FedEx office to finish some high priority tasks which require Internet connectivity.